Refund policy

ABI Return and Refund Policy

At Abernethy Beck, Inc. (ABI), we strive to deliver a seamless and customer-focused shopping experience. This Return and Refund Policy outlines the terms and conditions for returns to ensure transparency and mutual understanding. By purchasing from ABI, you agree to adhere to the terms outlined below.

This policy is part of, and should be read in conjunction with, our Terms of Service. In the event of any inconsistency, the Terms of Service control.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return. The delivery date is determined by the shipping carrier's tracking information.

2. Return Conditions

To qualify for a return:

- The item must be in its original, unused condition, free from signs of wear, alterations, installation, or damage.
- All original tags, manuals, and accessories must be included.
- The item must be in its original packaging with all factory seals intact.
- Proof of purchase, such as a receipt or order confirmation, is required.

"Unopened and unused" means the factory seal is intact, all protective wrapping is unbroken, and the item has never been installed in or connected to a machine. Items showing any sign of installation — including but not limited to mounting marks, thermal residue, electrical contact wear, dust contamination, or scuffing — are not eligible for return regardless of whether they function correctly.

ABI reserves the right to deny returns that do not meet these conditions.

3. How to Start a Return

For fastest response, please use one of the following methods:

1. Online: Log in to your account at abernethybeck.com, navigate to your order history, and submit a return request.
2. Email: Contact info@abernethybeck.com with your order number, the item(s) you wish to return, and the reason for the return.
3. Phone: Call 704-527-5968 if the options above do not work for your situation.

If your return is approved, ABI will issue a Return Merchandise Authorization (RMA) along with the return shipping address. The return address is provided with the RMA only — our P.O. Box cannot receive parcels, and items shipped to the P.O. Box or sent without an RMA will be refused at the customer's expense.

4. RMA Timeline

Once issued, an RMA is valid for 14 calendar days. Items must be shipped back to ABI within that window. Expired RMAs may be reissued at ABI's discretion.

5. Shipping Costs and Responsibility

- Return Shipping (Change of Mind): Customers are responsible for arranging and covering the cost of return shipping for change-of-mind returns and items returned in non-defective condition.
- Return Shipping (Defective Items): For items confirmed defective by ABI, ABI will provide a prepaid return shipping label or reimburse reasonable return shipping costs upon receipt and inspection of the returned item.
- Original Shipping: Original shipping charges are non-refundable for change-of-mind returns.

6. Inspection Upon Delivery and Reporting Damage

Customers are required to inspect all products upon delivery. Any damage, defect, missing parts, or shipping discrepancy must be reported to ABI within seven (7) calendar days of delivery, with photographs of the affected item and the original packaging. Failure to report within seven days may result in the denial of replacement or refund requests.

7. Restocking Fees

A 25% restocking fee applies to all returns of:

- Donaldson BOFA replacement filters
- Universal Laser Systems parts
- Universal Laser Systems machines, ABI laser systems, and Donaldson BOFA fume extraction systems (when accepted at ABI's discretion within the 30-day return window if unopened and unused)

Restocking fees may apply to other items at ABI's discretion based on condition, packaging, and resale potential.

8. Non-Returnable Items

The following items are non-returnable and non-refundable once shipped:

- Electrical and Electronic Components: All electrical and electronic components — including but not limited to laser cartridges (new and refurbished, including replacements from the Universal Laser Exchange Program), laser sources, RF power supplies, control boards, motherboards, motor drives, power supply units, sensors, wiring harnesses, and any circuit-board-level assemblies — are non-returnable once shipped, whether installed or uninstalled. Due to the risk of latent damage from machine faults, electrostatic discharge, voltage irregularities, or improper installation, these items cannot be resold after they have left our facility. Defective items are covered under the applicable manufacturer or ABI warranty and will be evaluated on a case-by-case basis.

- Installed Parts: Any part that has been installed in a machine, or shows any sign of installation, is non-returnable regardless of whether it functions correctly. Defective installed parts are handled through the applicable warranty process.

- Custom Orders: Custom and specially manufactured products are non-returnable unless defective.

- Final Sale Items: Items marked as final sale, on sale, or clearance.

- Diagnostic and Support Services: Paid diagnostic, technical support, training, and labor services are non-refundable once rendered. Service credits applied toward parts are non-transferable and expire as stated at the time of purchase.

9. Defect Claims, Authorized Service, and Inspection

Defect Verification: A determination of defect must be made by ABI or the original equipment manufacturer based on inspection of the item. Diagnostic findings from third-party technicians, in-house technicians, or other parties not authorized by ABI or the manufacturer in writing are not sufficient to establish a defect for purposes of return, refund, or warranty replacement.

Authorized Service: Installation, diagnosis, repair, and maintenance of laser systems and components must be performed by ABI, the original equipment manufacturer, or a technician authorized in writing by ABI or the manufacturer. Service performed by unauthorized parties voids return rights and warranty coverage for the affected components and for any components subsequently affected by that service. Customers are encouraged to contact ABI before authorizing any third-party service.

Burden of Proof and Inspection: For all defect and warranty claims, the customer is responsible for providing the item to ABI for inspection at the customer's expense unless otherwise agreed in writing. ABI's determination after inspection is final. Items not made available for inspection within 30 days of the claim being opened may be deemed abandoned.

Dropshipped Items: Some items are shipped directly to the customer from the manufacturer's inventory. All standard return, refund, and warranty terms apply to dropshipped items. Defect and warranty claims may require the item to be sent to ABI or to the manufacturer for evaluation, and processing times may be extended. ABI is not in the physical chain of custody for dropshipped items and cannot verify condition prior to manufacturer shipment.

10. Processing Refunds

- Returns will be processed within 10 business days of receipt and inspection at our facility.
- Approved refunds will be issued to the original payment method.
- If the original payment method is unavailable (expired card, closed account, or similar), ABI may issue store credit in lieu of a cash refund.
- Processing times to your account may vary depending on your financial institution.

11. Cancellations

Orders may be canceled without penalty within 24 hours of placement, provided the items have not yet shipped or entered the manufacturing process. After 24 hours, cancellations may incur a restocking or processing fee at ABI's discretion. Custom orders may not be canceled after 48 hours from the time of order placement.

12. Unclaimed Returned or Repaired Items

Products returned to ABI for repair or warranty service that remain unclaimed for more than 90 days after notification to the customer become the property of ABI, subject to applicable law. ABI may dispose of, recycle, or resell such items without further liability to the customer.

13. Warranty Claims

This policy governs returns. Warranty claims are governed by the warranty terms in our Terms of Service and the applicable manufacturer warranty for each product. To file a warranty claim, contact info@abernethybeck.com with the product serial number, proof of purchase, and a description of the issue with photographs where applicable.

For additional assistance, please contact our support team at info@abernethybeck.com or 704-527-5968.